V98 is committed to protecting the personal information of every player. This privacy policy clearly explains how we collect, use, store, and protect your data as a user of our platform in Malaysia.
Our Commitment
Every aspect of data handling at v98 is built on the principles of security, transparency, and respect for user privacy. This is our promise to you.
All data transmitted between your device and v98 servers is protected with 256-bit SSL encryption. This means your personal and financial information cannot be intercepted or read by unauthorised parties during transmission.
V98 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs to you and is used solely to improve your gaming experience on this platform.
You have the full right to access, amend, or request deletion of your personal data at any time. v98 provides a simple and transparent process for users to manage their own information.
Player data is stored on servers protected by a multi-layered security system including firewalls, intrusion detection, and strict access controls. Only authorized personnel may access this data.
The v98 privacy policy is designed to comply with international data protection standards. We continuously update our practices whenever relevant regulations change to ensure the best protection for players.
In the event of any security incident involving your data, v98 is committed to notifying you within a reasonable timeframe and taking immediate steps to minimise the impact on affected players.
Welcome to the v98 Privacy Policy. This document transparently explains how the v98 platform handles your personal information from the moment you first browse our website to becoming an active member who plays every day.
V98 is an online gaming platform operating exclusively for the Malaysia market. We understand that user trust is our most valuable asset. That is why every data-related decision is made with care, putting players' interests above all else.
By registering an account or continuing to use the v98 platform, you agree to the terms set out in this privacy policy. If you do not agree with any part of this policy, you may choose not to use our platform. We fully respect that decision.
This privacy policy applies to all services provided through the v98 website, including the mobile app, live games, and all interactions with our customer support team.
V98 collects several categories of information from users depending on how you interact with our platform. We only collect information that is genuinely necessary to provide a safe and quality service.
Information you provide directly:
Information collected automatically:
| Data Type | Example | Purpose |
|---|---|---|
| Technical Data | IP address, browser type, operating system | Security & Fraud Detection |
| Activity Data | Pages visited, games played, session duration | User Experience Improvement |
| Transaction Data | Deposit history, withdrawal records, wagering history | Legal compliance & support |
| Device Data | Phone model, device ID, app version | Mobile App Optimisation |
Data Minimisation Principle: v98 only collects information that is necessary for a specific purpose. We do not collect excessive or irrelevant data beyond the services we offer.
The information we collect is used for clear and lawful purposes. v98 does not use user data for any purpose not stated here without first obtaining your additional consent.
V98 uses analytics data in aggregate form (i.e., without identifying individuals) to understand platform usage trends and make better business decisions. This data is never used to evaluate or discriminate against individual users.
If you no longer wish to receive promotional emails from v98, you can unsubscribe at any time via the link provided at the bottom of every email sent to you.
V98 does not sell your personal data to anyone. This is a non-negotiable commitment. However, there are limited situations where we need to share certain information with trusted third parties to keep our services running smoothly:
All third parties working with v98 are required to comply with strict data security standards and may only use shared information for agreed purposes. We periodically review our third-party agreements to ensure ongoing compliance.
V98 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your settings and deliver a more personalised experience.
Types of cookies we use:
You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some v98 platform features. For more information on managing cookies, refer to your browser's help section.
v98 does not use cross-site tracking technologies that could monitor your activity on other websites outside our platform.
Player data security is one of v98's greatest investments. We implement multiple layers of technical and organisational protection to ensure your information is always safe from unauthorised access, loss, or misuse.
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all cyber threats. We encourage players to take their own protective measures, such as using strong passwords and not sharing login credentials.
If you suspect your account has been accessed without authorization, contact the v98 support team immediately via 24/7 live chat available on the platform.
As a v98 player, you have clear rights regarding your personal data. v98 fully respects and facilitates the exercise of these rights. Here are the key rights you hold:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, contact the v98 support team via live chat or our support email. We will process your request within 30 business days and provide a clear response on the actions taken.
V98 retains your personal data for as long as it is needed to fulfil the purposes stated in this privacy policy, or as required by applicable law. Retention periods vary by data type:
Once the retention period expires, v98 will securely delete or anonymize your data using methods that ensure it cannot be recovered or re-identified. This deletion process runs automatically on a predetermined schedule.
The v98 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that we have collected data from a minor without our knowledge, we will take immediate steps to delete that information and close the account in question. The age verification system we use during the KYC process is specifically designed to prevent registration by minors.
If you believe someone under the age of 18 has registered an account at v98, please contact us immediately so we can take the appropriate action.
V98 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle user data.
We recommend that you review this privacy policy page periodically to ensure you are always aware of how we currently handle your data.
If you have any questions, concerns, or requests regarding this privacy policy or how v98 handles your personal data, our team is ready to help.
V98 takes every privacy complaint seriously. If you are unsatisfied with our response, you have the right to refer the matter to the relevant data protection authority in Malaysia.
FAQ
Quick answers to the questions players ask most about data protection and privacy on the v98 platform.
Related Documents
This privacy policy is part of a broader user protection framework at v98. We recommend that you also read the other documents that complement our commitment to player safety and well-being.
Start Playing Safely
Register a free account today and play with peace of mind, knowing that your privacy and data security are always v98's top priority.